Help
Support
Questions, bug reports, or feedback — we're happy to help.
Contact us
We usually reply within one business day. Include a project link if your question is about a specific page or clip.
Frequently asked questions
How do I install the Boloky extension?
Install the Boloky extension from the Chrome Web Store, then sign in with the same account you use on the dashboard. Once signed in, the extension automatically picks up the projects you configure.
Why isn't my overlay showing up?
Make sure the extension is installed and you are signed in, and that the video is added in your Boloky dashboard. If it still doesn't appear, try refreshing the tab — the extension re-checks the page URL on load.
How do I add a video?
From the dashboard, open Videos and add the YouTube video or live stream you want to target. Upload your assets and configure the dispatch, timeline, and volume settings — changes take effect in real time.
How does billing work?
Plans renew monthly. You can review your current plan, usage, and past invoices on the Usage & Billing page in the dashboard, and change or cancel your plan there at any time.
How do I delete my account or data?
You can delete videos and their assets directly from the dashboard. To delete your account entirely, contact us and we will remove your personal information within 30 days, as described in our Privacy Policy.
Helpful resources
- Privacy Policy — how we handle your data.
- Terms of Service — the rules for using Boloky.
- Dashboard — manage your videos, account, and billing.